Privacy Notice
Holiday cottages in Ludlow

Holiday homes in

Ludlow

The perfect base for exploring Ludlow and the Welsh Marches  

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Privacy Notice
At Ludlow Life we understand that we have a responsibility to protect and respect your privacy and look after your personal data.  This Privacy Notice explains what personal data we collect, how we use your personal data, reasons we may need to disclose your personal data to others and how we store your personal data securely.
Ludlow Life may be both data controller and data processor for your personal data under certain circumstances.
This Privacy Notice sets out your rights under the GDPR law that came into effect on 25 May 2018.

Who are we?
Ludlow Life is a provider of self-catering holidays Ludlow, Shropshire.  Joan Birkett is the Data Protection Officer for Ludlow Life.

How the law protects you
Data protection laws state that we are only able to process personal data if we have valid reasons to do so. The basis for processing your personal data includes, but is not limited to, your consent, performance of a contract, to enable billing and remittance, and to contact you for customer service purposes.

How do we collect personal data from you?
We receive information about you when you contact us by phone, letter or email regarding our services and during the booking process. Additionally we also collect information from you if you engage in a promotion or survey or when you inform us of any other matter. We do not currently collect any data directly from our website.

What type of data do we collect from you?
The personal data that we may collect from you includes your name, address, email address, phone numbers and payment information. We also retain records of your queries and correspondence, in the event you contact us.
We process such data on your behalf, subject to our Terms and Conditions and you are responsible for any applicable legal requirements in respect of your content.

How do we use your data?
We use information about you in the following ways:

Retention periods
We will keep your personal data for the duration of the period you are a customer of Ludlow Life.  We shall retain your data only for as long as necessary in accordance with applicable laws.
After your enquiry or booking, we may keep your data for up to 7 years. We may not be able to delete your data before this time due to our legal and/or accountancy obligations. We may also keep it for research or statistical purposes or to inform you about special offers. We assure you that your personal data shall only be used for these purposes stated herein.

Who has access to your personal data?
We process your data for administration, billing, support and the provision of services. We do not and never shall, share or sell your personal data to third parties for marketing or advertising purposes.

We may share your information if we are acquired by a third party and therefore your data will be deemed an asset of the business. In these circumstances, we may disclose your personal data to the prospective buyer of our business, subject to both parties entering into appropriate confidentiality undertakings. Similarly, we may share your personal data if we are under a duty to disclose data in order to comply with any legal obligation or to protect the rights, property, or safety of Ludlow Life, our customers, or others. This includes but is not limited to exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and dispute policies. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your rights
You have the right to object to our use of your personal data, or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten. There are legal and accountancy reasons why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.

You have the right to ask us not to process your personal data for marketing purposes.

Accessing and updating your data
You have the right to access the information we hold about you. Please email your requests to
ludlowlet@aol.com  

Mailing List
In the case of our mailing list, we will retain the information supplied by you for the purpose of operating our mailing list. Your information will not be shared with any other third parties. We will remove your details from our mailing list on request.

Security
We will always hold your information securely. To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.
We also follow stringent procedures to ensure we work with all personal data in line with the GDPR requirements.

Data Breaches
In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.


Further Information
If you have a question about any aspect of our policy, please contact us:

Email:   ludlowlet@aol.com

Post:   Ludlow Life, 22a Temeside, Ludlow, SY8 1PB

Telephone: 01584 873249